Change Career

Terms and Conditions

Privacy, Data Protection and Your Security

We are committed to protecting your privacy and this policy outlines what information we collect from you and how we use it.

We do not sell your information to any third parties and do not intend to do so in the future. We use the information collected about you for our marketing purposes and to enhance your experience when visiting the site. ChangeCareer.org is registered with the Data Protection Act.

General:

  • We may use your email address to notify you of other products which might be of interest to you.
  • We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services and special offers we think you'll find valuable. If you would rather not receive this information, you may opt out by un-subscribing to the mailing at any time.
  • We also monitor customer traffic patterns and site usage to help us develop the design and layout of the site.

What information do we collect?

Information you volunteer:

There are areas within the site where you are invited to enter your name, email address and other personal information.

These are:

  • When you request a telephone call
  • When you submit an enquiry
  • When you enter a contest or other promotional feature so we can administer the contest, and notify winners.

How do we protect your information?

When you submit your details we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us via a secure email. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

What about Cookies?

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.

Cancellation and Transfer Policy

Notice of cancellation must be in writing to ChangeCareer.org. Cancellation charges are as follows:
60 days notice or more 10%
59 to 30 days notice 25%
29 to 15 days notice 50%
14 to 8 days notice 75%
7 days or less 100%

Transfer to a later programme or a different programme more than 60 days before the programme start date may be permitted dependant upon availability and will be subject to the cancellation fees plus an administration fee of £100.

No refunds or credits will be accepted for cancellations received less than 7 days prior to the date the service is scheduled for. The client may be permitted to substitute an alternative candidate by agreement with ChangeCareer.org, and subject to an administration fee of £100.

The date and/or venue of training sessions may be altered or changed at ChangeCareer.org's discretion without liability to the Client. ChangeCareer.org will use its best endeavours to notify delegates of changes.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed, or material appearing on such websites, are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Complaints and Customer Service Policy

If you have a question or complaint about any aspect of your purchase you should first send details of your complaint by email to: customerservices@changecareer.org

The complaint will be investigated and overseen by the Client Services Manager who will review the complaint and determine the action to be taken.

You will be contacted with a response from the Client Services Team within 5 days.

If the response to the complaint is not satisfactory you should then write to the Operations Director at: Change Career, 1 Church Court, Church Way, Leeds, LS27 9TN.

ChangeCareer.org operates under UK law.

Your Consent

By using our Web site, you consent to the collection and use of this information by ChangeCareer, for the reasons outlined in our privacy statement. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect and how we use it